Welcome to the world of New- Exciting Deburring Tools

Frequently Asked Questions

 

If there’s any question you can’t find the answer to in these CP GRAT-EX's FAQs, feel free to call Customer Service at +9122 66924365,  Monday through Saturday,  9:30 am to 6:00 pm (IST), or email : support@deburringtools.com

 

CONTACT US

ORDERING AND PAYMENT

 POLICIES

SHIPPING & DELIVERY

ORDER STATUS

TECHNICAL QUESTIONS

 

What hours are your Customer Services reps available?
Customer Service Representatives are available at +9122 66924365, Monday through Saturday,  9:30 am to 6:00 pm (IST).  For technical advice, call +91 9920394098, Monday through Friday, 9:30 am to 6:00 pm (IST).  For more information, please visit our Customer Service page.
What payment methods do you accept?
For International shipments, we accept payment by wire transfer. We will give bank details for wire transfer at the time of order confirmation. For shipements in India, we accept payment by At-par cheque, DD or by direct deposit in our bank account. We will give bank details at the time of order confirmation.
Will my order be charged tax?
For International shipments, there is no addtional tax. For shipements in India, Excise, VAT or CST are extra as applicable
Will my order be charged shipping / handling cost?
We will confirm the exact shipping & handling costs to you with order confirmation.
What kind of warranty do your products have?
All items are guaranteed to be as described and illustrated for their intended use. If for any reason you are not satisfied with any item purchased, you may return the insured product within 90 days to us or to our dealer / distributor from whom you have purchased for a full refund or replacement, whichever you prefer. Shipping and handling are non–refundable.
Will my email address or street address be shared with other companies?
We do not disclose or share email or street addresses with anyone.
How long will it take to receive my order?
Depending on where your order is being shipped to, most non–overweight shipments will take between 4–6 days to be delivered from the time your order leaves our warehouses. Overweight items that ship via truck freight can take between 1-2 weeks to be delivered. Please see our Shipping Details page for more details about delivery times.
How long will it take to receive my order if I send a cheque or pay in your bank account?
Orders paid for via check or money order usually can take up to 48 hours to process from the time they are received. Once your order is processed, standard shipping times apply.
How will my order be delivered?

For shipments in India, we use best rate courier service such as Maruti Courier, First Flight or Professional courier service

For International shipments we use TNT or Fedex courier.

Do you ship to PO Box address?
No, We cannot ship to PO Box addresses.
What is the quickest way to check on my order?
If you are a registered customer with us, you can login to your account using your email address and password and check the status of your web orders. If you have ordered through a mail, by calling in, or through a dealer store, please contact Customer Service at +9122 66924365,  Monday through Saturday,  9:30 am to 6:00 pm (IST), or email : support@deburringtools.com  for updates on your order status.
What life can I expect from the Deburring Blades?
Life of the blades depends on the burr thickness and the material on which it is used. Choose the correct blade for the component matrial & the application.On softer material such as Al., Cu or plastic life is much longer than on the harder materials such as SS. As a thumb rule you can expect life of 460 meters (1500 feet)  per blade on Mild Steel.
How do I select the right tool for my application?
Our Deburring Info. page gives Application overview & the suitability guidelines of the different tools on the various component materials. Information on the recommended application is given on each product details.
Do you offer Machine Deburring solutions?

Yes. For hole deburring /chamferring Countersinks can be used on drill press. For intersecting hole deburring - ORBITOOL can give excellent results. ORBITOOL can be used in hand held driver or can be used as in-process tool after drilling on CNC m/cs.

All our other tools are Hand tools.